Privacy policy

PERSONAL DATA PROTECTION POLICY OF SELAR

  1. Introduction

The company Selar (hereinafter "the Company") is committed to protecting the privacy and personal data of its Passengers, Customers, and business partners. This personal data protection policy has been developed to inform Passengers and Customers about the Company's practices regarding the collection, use, retention, and protection of their personal data.

This policy complies with the General Data Protection Regulation (GDPR) 2016/679 of April 27, 2016, and Law No. 78-17 of January 6, 1978, relating to data processing, files, and freedoms, as amended.

  1. Data Controller

The data controller is Polarsea, S.A.S., operating under the trade name Selar, with a capital of €193,880 – 42 avenue de la Perrière, 56100 Lorient – 817 980 501 R.C.S. Lorient.

  1. Data Collected

The Company collects personal data from Passengers and Customers primarily when they:

  • Book a Cruise via the Company's Website, by phone, or through our partner agencies.
  • Contact the Company's customer service.
  • Participate in satisfaction surveys or market research.
  • Subscribe to newsletters or commercial offers.

The data collected includes, but is not limited to:

  • Identification: name, surname, date of birth
  • Contact information: postal address, email address, phone number
  • Payment information: bank card data (processed by a third-party provider)
  • Sensitive data: health information necessary for the trip (e.g., allergies)
  • Connection and browsing data on the Website (cookies, IP addresses)
  1. Purpose of Data Processing

The personal data collected is used for:

  • Managing reservations and transport/cruise contracts.
  • Managing contacts with Passengers (responding to requests, sending information).
  • Improving services and personalizing offers.
  • Managing complaints and disputes.
  • Sending commercial communications when the Passenger/Customer has explicitly consented to receive them.
  • Complying with legal and regulatory obligations.
  1. Legal Basis for Processing

The processing of personal data carried out by the Company is based on various legal grounds depending on the purposes pursued, including:

  • The performance of a transport/cruise contract.
  • The explicit consent of the data subject.
  • Compliance with legal and regulatory obligations.
  • The legitimate interest of the Company (notably to prevent and combat fraud).
  1. Data Recipients

The personal data collected is intended for:

  • The Company's internal services (customer service, commercial service, etc.).
  • The Company's service providers and partners involved in organizing Cruises (partner maritime companies, travel agencies, accommodations, etc.).
  • Public authorities (in compliance with legal obligations).

The Company ensures that its service providers and partners comply with the applicable legal provisions regarding the protection of personal data.

  1. Data Retention Period

Personal data is retained only for the duration necessary for the purposes for which it was collected:

  • Data related to transport contracts: for the duration of the contract and beyond, for the statutory limitation period.
  • Data related to billing and payment: for 10 years in compliance with accounting obligations.
  • Data used for commercial purposes: up to 3 years after the last contact with the Customer.
  1. Rights of Data Subjects

In accordance with applicable law, Passengers and Customers have the following rights regarding their personal data:

  • Right of access: to know the personal data held by the Company.
  • Right to rectification: to request the correction of inaccurate or incomplete data.
  • Right to erasure: to request the deletion of their data under certain conditions.
  • Right to restriction of processing: to request the limitation of data processing in certain cases.
  • Right to object: to object to the processing of their data for legitimate reasons, or for commercial prospecting purposes.
  • Right to data portability: to receive the data they have provided in a structured and commonly used format, or to request that it be transferred to another data controller when technically possible.

To exercise these rights, Passengers and Customers may contact the Company's Data Protection Officer at the following address: legal@selar.cc.

  1. Data Security

The Company implements appropriate technical and organizational measures to ensure the security and confidentiality of the personal data collected, particularly against any loss, destruction, alteration, unauthorized access, or disclosure.

  1. Transfers Outside the EU

The personal data collected by the Company may be transferred to countries outside the European Union, notably when the Company uses service providers located abroad. In such cases, the Company ensures that these transfers are governed by appropriate mechanisms guaranteeing a sufficient level of protection of personal data (standard contractual clauses of the European Commission, adherence to the Privacy Shield, etc.).

  1. Cookies and Trackers

The Website uses cookies and other trackers to improve the user experience and generate visit statistics. By browsing the Website, Passengers and Customers accept the use of these cookies. However, they can configure their browser to refuse the installation of cookies.

  1. Modification of the Data Protection Policy

This personal data protection policy may be modified at any time to adapt to legislative and regulatory changes or in case of changes in personal data processing practices. Passengers and Customers will be informed of any substantial changes through the Website or any other appropriate means of communication.

  1. Contact

For any questions regarding the Company's personal data protection policy, Passengers and Customers may contact the Data Protection Officer (DPO) at the following address: legal@selar.cc.

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